HANDMADE STONE JEWELRY

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Shipping Policy

SHIPPING

Orders within the US will be shipped using US Postal Service (USPS) Priority Shipping.  A flat fee of $5.75 per order will be assessed for shipping during check out.  For orders over $75, shipping using USPS Priority Shipping is FREE.  Orders are typically processed within one business day of receipt of an order.  Delivery times are typically 3 to 5 business days once shipped.  Custom orders, special requests, made-to-order, and larger volume orders may be subject to longer processing times, you will be notified by email how long the processing time will take once placing your order.  If you would like to use a shipping method other than USPS, please notify us when placing an order and we can arrange for shipping through UPS or FedEx.  Additional shipping costs will be applied for these services.

Currently we only ship within the US using the USPS.  If you are outside the US and interested in purchasing from our website, please contact us and we will review your request on a case by case basis. For International shipping, we cannot guarantee tracking once it leaves the US borders, and you accept that your package may or may not get to you. If you want it guaranteed and tracked you will need to specify your shipping service by emailing us, and the cost for shipping will be added to your order.

RETURN POLICY

If a customer is dissatisfied with a product ordered from our website, please notify us and return the product within 15 days of receipt of the order for a full refund or store credit in the amount paid for the item.  It is the sole responsibility of the customer to arrange and pay for the return shipping, and no refund or credit will be issued until the product is received by us; therefore, insuring the return package is recommended.